Our company is very particular about any feedback from the users of our game. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team within 48 hours.

As a rule all the majority of problems is solved "on the spot".

Nevertheless please read the refund policy for BottleGame.com products.

BottleGame provides full refund of your payment in the following cases:

• When you stably encounter an error which is preventing you from topping up your account in the game, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution.

Please, NOTE! In this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

• if you accidentally duplicated the payment.

We reserve the right to decline refund requests in the following cases:

• when a user demands a refund immediately after having topped up his/her gaming account

• when a user informs us about changing his decision to buy in-game sellable items after having already topped up his/her account without giving any particular reasons.

• when reasons which prevent a customer from proper using of our site are stated clearly on our official site. (for example, if the customer requests a refund due to the absence of features or items which we never claimed to provide).

In such cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.